FAQ

FAQ

Below are some of our most frequently asked questions. Can’t find the answer you’re looking for? Just contact us (insert link) and we will help you.

How can I get in contact with JMT outside office hours?

Our employees always try to find a solution to your requirements and questions. We have set up an emergency unit in all of our outlets for urgent enquiries.
Dinteloord team: +31 (0) 167 52 39 25
For all everyday business matters such as enquiries, orders and transport etc, we ask you to contact us during our normal working hours: Monday – Friday from 8:00 am to 5:00 pm.
Or you can email info@jmt.nl and we will reply as soon as possible.

Which trade fairs do we deliver to without additional transport costs?

There is a current list of all shows and exhibitions​ we are attending on our website.
If your show is not listed on this schedule, then please fill in the details in the check out process or call the office and we will provide you with a cost effective logistics solution.

When is delivery free of transport costs?

JMT delivers its rented furniture for listed exhibitions and events free of charge on the dates set out in the schedule. If you would prefer to have a different delivery date, this can be arranged though there may be additional costs that will need to be recharged to you. For overseas shows our Customer Services team will be happy to provide you with a transport cost by telephone or you can fill it in in during your checkout procedure on the website.

Who is responsible for insuring the furniture once it has been delivered?

JMT insures the furniture whilst in transit, but once it has been delivered it is the hirer’s responsibility to insure the goods for damage and loss during the rental period (see the terms and conditions). The hirer is liable to insure the rental products until 48 hours after the rental period.

Is an offer automatically linked to a reservation?

No, at JMT a rental request or quotation does not mean the furniture has been reserved.

How can I place an order with JMT?

You are able to place an order or request via the website. It is also to place your order by e-mail: info@jmt.nl. We will promptly send you confirmation of your order after checking product availability.

Is it possible to obtain furniture beforehand for viewing?

Yes, JMT makes furniture available to its customers without any rental charges for a limited sampling period. We will be happy to send you the respective sample piece for a small transport fee or alternatively you can collect furniture from our store, or visit the warehouse to view it there.

Is it possible to make a direct order from outlets abroad?

We would ask you to place your order via the Dutch website of send your order directly to our head office in the Netherlands. This avoids any misunderstandings and enables us to process your order smoothly. Our customer service is happy to take care of everything else for you.

Can I buy furniture at JMT?

Our main business is renting and not selling. For any other questions please contact us. Our customer advisors will be happy to help you with special projects.

Where can I find prices and CAD data on the internet?

CAD information is available for download by each product illustrated on the website. When you need more then one CAD file please contact us.

Do you have any questions about your customer login?

Then please contact our headquarters.
We will contact you as soon as possible and be happy to help you further.